Refund policy

At CutyPeel, we want you to feel confident when shopping with us. If you are not satisfied with an eligible purchase, you may request a return within 30 days of receiving your order, subject to the conditions outlined below.

30-Day Return Policy

To be eligible for a return, your request must be submitted within 30 days after the order has been delivered.

Unless the item arrived damaged, defective, or incorrect, returned products should be unused, undamaged, and in substantially the same condition in which they were received.

To request a return, contact us at support@cutypeel.site and provide:

  • Your order number
  • The email address used for your order
  • The item(s) you wish to return
  • The reason for your return
  • Photos of the item and packaging when relevant

Please do not send a return to our business address without first contacting us and receiving return instructions. The appropriate return destination may differ depending on the order and fulfillment location.

Free Returns

CutyPeel offers free returns for eligible orders within the 30-day return period. When a return is approved, we will provide the applicable return instructions.

Products returned without prior authorization may not be accepted or processed.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us as soon as possible at support@cutypeel.site.

Please include your order number and clear photographs showing the issue. Once reviewed, we will provide an appropriate resolution, which may include a replacement or refund.

Non-Returnable Items

Certain products may not qualify for return where permitted by applicable law, including:

  • Items that have been materially used, altered, or damaged after delivery
  • Items returned outside the 30-day return period
  • Items that are not part of the original order
  • Personalized or custom-made products, where clearly identified as non-returnable before purchase
  • Gift cards, if offered

Nothing in this policy limits any non-waivable rights available to you under applicable consumer protection laws.

Refunds

Once an approved return has been received and inspected, we will notify you of the status of your refund.

Approved refunds will generally be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank, card issuer, or payment provider.

Original shipping charges are not applicable because CutyPeel currently provides free standard worldwide shipping.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible at support@cutypeel.site.

We cannot guarantee cancellation or modification after an order has entered processing or has been shipped.

Contact Us

For questions about returns or refunds:

CutyPeel
3013 Crosswind Drive
Louisville, KY 40202
United States
Email: support@cutypeel.site
Phone: 716-720-0606

Last updated: August 19, 2026